24/7 Online Technical Support -
One Channel Chat (OCC)
In early 2025, Air Support Tactical Security Limited introduced a major upgrade to its Operations Centre by consolidating all customer support and communication into a single, streamlined chat platform. This new system allows faster issue resolution, better tracking of customer concerns, and improved coordination across teams, delivering a more efficient and responsive service experience.
OCC MAIN BENEFITS
Faster Response Times
The new OCC system allows our support team to respond to and resolve most customer issues within 10 to 15 minutes. By consolidating all communication into a single platform, we eliminate delays caused by switching between apps or missing messages, making support quicker and more efficient.
Improved Issue Tracking
Every customer interaction is logged and stored in one centralized chat system. This means your concerns are never lost, repeated, or overlooked. Whether you're following up on a previous issue or need updates, our team can quickly see the full history and provide informed assistance.
Seamless Escalation Process
If your issue requires higher-level attention, it can be instantly escalated within the system to senior personnel, including our CEO when necessary. This ensures that serious problems are addressed swiftly and by the right people, minimizing downtime or frustration.
Convenient Multi-Platform Support
Whether you contact us through WhatsApp, email, website chat, or social media, your message is routed to the same system. This unified approach guarantees consistent, high-quality support no matter how you reach out, giving you flexibility and peace of mind.
We Understand the Change May Take Some Getting Used To
We know that switching to a fully digital chat system may feel like a big change, especially if you're used to speaking with someone directly. Please know that this move was made with your best interest in mind, to help us respond faster, track your concerns more accurately, and provide consistent support across all platforms. For customers who prefer not to type, voice notes are always welcome! Our team will listen and respond just as quickly, so you can still communicate in the way that feels most comfortable for you.