DRONEGUARD (FORMERLY CAR SAFE) SERVICE AGREEMENT
This Service Agreement (“Agreement”) is a legally binding contract between Air Support Tactical Security Limited, a company incorporated under the laws of Trinidad and Tobago and located at 11 Igneri Road, Valsayn & 48 Harris Street, San Fernando (“the Company”), and the undersigned customer (“Customer”) for the provision of GPS tracking, monitoring, and vehicle recovery services.
By activating or using any Car Safe 1.0, Car Safe 2.0, DroneGuard GPS, or related services, the Customer acknowledges that he/she has read, understood, and agreed to be bound by the terms of this Agreement.
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1. DEFINITIONS
For the purposes of this Agreement:
“Company” means Air Support Tactical Security Limited, including its directors, officers, employees, agents, contracted personnel, and authorised representatives.
“Customer” means any person or entity subscribing to, using, or benefiting from the Service.
"Service" means the GPS tracking, monitoring, notification, alert, and vehicle recovery support services provided through Car Safe/DroneGuard platforms.
“Car Safe 1.0” refers to the Company’s original GPS tracking system utilising M2M SIM cards and basic tracking features.
“Car Safe 2.0 / DroneGuard GPS” refers to the Company’s upgraded platform with enhanced capabilities including jamming detection, IoT SIM connectivity, Bluetooth-assisted tracking, advanced mapping, notifications, and geofencing.
“AeroLock” means the Company’s drone-assisted rapid response and recovery support system deployed by trained operators.
“Device” means the GPS tracking hardware installed in the Customer’s vehicle or asset.
“SIM Card / IoT SIM” means the communications SIM required for device connectivity to the Company’s servers.
“Command Centre” means the Company’s 24/7 monitoring and response facility.
“Vehicle Recovery Service” means armed or unarmed recovery efforts by Company-deployed precepted officers under the Supplemental Police Act Chap. 15:02.
“Domestic Recovery” refers to recovery for privately-owned, non-rental vehicles.
2. SCOPE OF SERVICE
The Company agrees to provide the Customer with GPS tracking, real-time monitoring, platform access, SIM-based connectivity, customer support, and recovery assistance in accordance with the Customer’s selected package. When a verified report of theft is received, the Company will deploy its trained personnel to assist in locating and recovering the vehicle. All operatives are vetted and precepted under the Supplemental Police Act, and the Company may coordinate with the Trinidad and Tobago Police Service where necessary.
The Customer acknowledges that recovery outcomes cannot be guaranteed.
The Company will provide the Customer with the appropriate Device for the selected plan. Car Safe 2.0 or DroneGuard GPS must be used for jamming-resistant tracking and advanced recovery capabilities. Device and SIM upgrades may become necessary based on changes in local or international telecommunications networks. The Customer is responsible for ensuring their Device remains operational and properly installed. The Company is not liable for service interruptions caused by network outages, changes in telecommunications standards, criminal interference, tampering, improper installation by third parties, or electrical issues in the Customer’s vehicle.
3. CUSTOMER RESPONSIBILITIES
The Customer agrees to ensure that the Device is properly installed by an authorised technician, kept in good condition, and not tampered with or removed without Company approval. The Customer must maintain the vehicle’s electrical system in sound condition and promptly report any Device malfunction. When notified by the Company that a SIM card or Device upgrade is required for continued compatibility with mobile networks, the Customer agrees to carry out the upgrade in a timely manner. Monthly lease customers are subject to separate upgrade obligations under their lease terms.
In the event of theft, the Customer must immediately contact the Company, file a police report, and provide all necessary information required to facilitate recovery. The Customer must remain reachable during the recovery process and cooperate fully with the Company’s personnel.
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4. SERVICE PURCHASE, DEVICE OWNERSHIP, AND RENEWAL TERMS
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The Customer acknowledges that GPS service is purchased through a one-time payment. Upon completion of payment, the Device becomes the property of the Customer. The one-time payment includes the Device, installation, SIM connectivity, and platform access for the duration of the Initial Term, which may range from one to ten years depending on the selected package. Ownership of the Device does not grant the Customer any rights to the Company’s software, platform, response systems, or proprietary technologies.
The Customer understands that SIM card connectivity is essential for service delivery and agrees to maintain the operational status of the SIM card, including replacing or upgrading it when required due to network changes. The Customer further agrees that if the Device becomes outdated or incompatible with existing telecommunications networks, the Customer will carry out the necessary upgrade at their own expense, except where the Customer is on a monthly lease arrangement.
During the Initial Term, the Customer is entitled to uninterrupted connectivity, provided that all upgrade obligations are fulfilled. The Customer is responsible for renewing their service before the expiry date. Failure to renew on time may result in suspension of service, loss of platform access, loss of recovery support, and disconnection of SIM or server access. The Company reserves the right, at its sole discretion, to decommission any Device or SIM card at any time after the expiry of the Service Period without further notice. Although the Company may issue renewal reminders, it is the Customer’s responsibility to track the expiry date.
5. FEES, PAYMENTS AND PENALTIES
The Customer agrees to pay all applicable subscription fees, installation fees, upgrade fees, and other charges published by the Company. SIM upgrades currently cost TT$343.50 unless otherwise updated. Device upgrades vary in cost based on model and technology. Domestic recovery is included for eligible plans, but extended operations or special circumstances may incur additional charges. Late payments attract a ten percent (10%) penalty, and accounts may be suspended until full payment is received.
6. DATA PRIVACY AND SECURITY
The Customer acknowledges that the Company collects and processes GPS data, location information, alert data, and other operational metrics solely for the purposes of delivering tracking, monitoring, analysis, and recovery support services. The Company will store and process such data in accordance with the Trinidad and Tobago Data Protection Act. The Company will disclose information to law enforcement when legally required or when necessary for recovery operations.
7. LIMITATION OF LIABILITY
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The Company does not warrant that recovery of a stolen vehicle will be successful. The Customer accepts that service quality may be affected by telecommunications outages, criminal interference, network congestion, geographic conditions, Device damage, or failure to perform required upgrades. The Company is not liable for losses arising from theft, criminal acts, business interruption, loss of revenue, consequential damages, or delays in response. The Company’s maximum liability under this Agreement shall not exceed the amount paid by the Customer during the twelve months immediately preceding any claim.
8. DEVICE WARRANTY
The Device carries a limited warranty of three years from the date of installation. This warranty covers defects in workmanship, internal component failure, and normal operational malfunction. It does not cover damage caused by electrical issues in the Customer’s vehicle, water intrusion, tampering, unauthorised installation, accidents, environmental exposure, vandalism, or third-party technicians. SIM cards, wiring harnesses, antennas, batteries and connectors are considered consumables and are not covered by the warranty unless a manufacturing defect is identified.
Warranty service follows a repair-first, replace-second policy, at the sole discretion of the Company. Replacement units may be new, refurbished, or of a different model with equal or superior capability. All warranty assessments must be conducted at the Company’s service centres. If a Device must be replaced and the Company is unable to provide a functioning replacement within thirty days, the Customer may receive either a service extension equivalent to the downtime or a refund of the Device cost only. No other refunds are issued for warranty-related issues. The warranty applies only while the Customer’s service account is active, and it is valid only for the original Customer and original vehicle.
9. REFUND POLICY
Once a Device has been installed, the purchase is final, and no refund will be issued except in the limited circumstance where the Company cannot provide a functional warranty replacement within the thirty-day period mentioned above. Devices returned for refund must be unused, untampered, and in their original packaging.
10. TERMINATION OF SERVICE
The Customer may terminate service by providing thirty days’ written notice; however, no refunds will be issued for unused portions of the Service Period. The Company may suspend or terminate service without notice due to non-payment, breach of this Agreement, tampering, abuse of services, threats or misconduct toward staff, or illegal use of the Device. Decommissioned or suspended accounts may require reconnection fees or upgrades before service can resume.
11. GOVERNING LAW
This Agreement is governed exclusively by the laws of the Republic of Trinidad and Tobago. Any disputes shall be heard in the courts of Trinidad and Tobago.
12. AMENDMENTS
The Company may revise this Agreement from time to time. Notice may be provided through email, SMS, the Company’s website, or the Company’s mobile application. Continued use of the Service constitutes acceptance of any amendments.
13. ACCEPTANCE OF TERMS
By purchasing, activating, or using the Service, the Customer confirms that they have read, understood, and agreed to be bound by this Agreement.